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The return to work process in NSW

From your certificate of capacity to suitable duties and a recover-at-work plan, here is the sequence most NSW work injury claims follow.

Return to work in NSW is built on a simple idea: for most injuries, staying connected to work while you recover leads to better outcomes than waiting at home until you are fully healed. The process is designed around your capacity, which is what you can safely do now, rather than waiting for a return to exactly how things were.

The usual sequence

It typically starts with a certificate of capacity from your nominated treating doctor, which describes what you can and cannot do. Your treater, for example a physiotherapist or exercise physiologist, treats the injury and reports on your functional progress. Where the return is not straightforward, a workplace rehabilitation provider is brought in to coordinate.

Your employer is required to support your recovery at work and, where possible, offer suitable duties: real work adjusted to your capacity, whether that is reduced hours, lighter tasks, or modified equipment. A return to work plan sets out those duties and how they will build back up over time as your capacity improves.

What helps it go smoothly

The claims that run best tend to share a few things: early and honest communication, a treater who documents your capacity clearly, an employer who engages with suitable duties, and a worker who stays involved in their own plan. If any part stalls, that is usually the moment a workplace rehabilitation provider adds the most value. Keep copies of your certificates and plan, and ask questions when a step is unclear.

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